Refund policy
RETURNS
Our return policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Several types of products are exempt from being returned.
Additional items that cannot be returned:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations in which only partial refunds are granted: (if applicable)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable) Once we receive and inspect your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable) If you have not yet received a refund, please first check your bank account. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, you can contact us by writing to incantojewelryboutique@gmail.com.
Sale items (if applicable) Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at incantojewelryboutique@gmail.com.
Gifts If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes to receive the exchanged product may vary depending on where you live.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.